Software Frequently Asked Questions
Find answers to common questions about Primatech software, including purchase options, evaluation copies, support, and contact information.
What are the different purchase options?
Single-User, Subscription, Multi-User and Academic. For pricing and ordering information, please contact Primatech via email at software@primatech.com or call us at 1-614-841-9800.
How do I request an evaluation copy?
Get started by completing a Software Evaluation Request. Once submitted, our team will review your request and follow up with next steps.
We offer a full 15-day evaluation with no feature restrictions. You’ll have access to the complete software so you can see how it works in your environment.
A few things to keep in mind:
- Internet access is required the first time you launch the software. Some IT departments block new applications, so you may need to have it approved.
- Any project data you create during the evaluation can be used if you decide to purchase.
- Your 15-day evaluation begins the first time the software is run.
How do I contact Primatech for software support?
Start by completing a Software Support Request. This ensures your request is routed directly to the appropriate team member.
You can also contact us directly:
- Email us at support@primatech.com
- Call us at 1-614-841-9800
Still have a question?
Shawn MetzlerSoftware Business Manager
"Thinking about using Primatech software but want to know more? I'd be glad to help."
Telephone: 614-841-9800
E-mail: software@primatech.com
